Microsoft has extended the warranty on its Xbox Elite 2 controller following complaints about hardware issues. “We have received claims that a small percentage of our customers experience mechanical problems when using the Xbox Elite Wireless Controller Series 2” Microsoft Support Article. “To ensure your satisfaction, we extend the warranty coverage period on Elite Series 2 controllers from 90 days to 1 year from the date of purchase.”
The warranty extension works in advance, meaning that Microsoft will refund anyone who has made repairs to the Xbox Elite 2 controller before October 31st. The extended warranty is a welcome change from 90 days, but it comes after a series of complaints from owners of the new Elite controller.
This is not clear from Microsoft’s support note, but the exact “mechanical problems” people face, but On the edge There were reports that the face buttons were stuck, or the Elite 2 button presses did not register. Some have raised issues with left and right sticks, a slippage complaint. Windows Central Reports Elite 2 was recently added to the list of controllers affected by “slip joysticks” disease in a case demanding class action status.
Microsoft said On the edge Earlier this year it came to investigate Elite 2 controller issues because these issues have occurred since it was launched a year ago. “We are aware that a small number of users may encounter issues with the Elite Wireless Controller Series 2 and are actively investigating with our engineering team,” a Microsoft spokesman said in a statement issued in April 2020.
The original Elite controller got into quality issues, which at first seemed to be addressed with this second model. For a while we wondered if hardware issues would recur on the Elite 2 Review of last year’s controller, It is now clear that some people have problems.